{"id":16023,"date":"2021-08-05T12:00:07","date_gmt":"2021-08-05T16:00:07","guid":{"rendered":"https:\/\/www.gravityforms.com\/?p=16023"},"modified":"2021-08-05T12:35:48","modified_gmt":"2021-08-05T16:35:48","slug":"how-to-configure-a-custom-confirmation-message","status":"publish","type":"post","link":"https:\/\/www.gravityforms.com\/blog\/how-to-configure-a-custom-confirmation-message\/","title":{"rendered":"How to\u2026 Configure a Custom Confirmation Message"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-17839\" src=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/gf-Custom-Confirmation-v1.png\" alt=\"\" width=\"2472\" height=\"1648\" srcset=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/gf-Custom-Confirmation-v1.png 2472w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/gf-Custom-Confirmation-v1-300x200.png 300w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/gf-Custom-Confirmation-v1-1024x683.png 1024w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/gf-Custom-Confirmation-v1-768x512.png 768w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/gf-Custom-Confirmation-v1-1536x1024.png 1536w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/gf-Custom-Confirmation-v1-2048x1365.png 2048w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/gf-Custom-Confirmation-v1-90x60.png 90w\" sizes=\"(max-width: 2472px) 100vw, 2472px\" \/>When a user successfully submits a form, they\u2019ll see a confirmation message. By default, Gravity Forms sets the message as \u201c<em>Thanks for contacting us! We will get in contact with you shortly<\/em>.\u201d However, for many types of form, this message would be considered lacking, so writing a couple (or more) sentences that are appropriate and relevant to your form and audience is recommended.<\/p>\n<p><!--more--><\/p>\n<p>In this article, we look at how to quickly change a form&#8217;s confirmation message, and share a selection of possible messages that you could use for different form types. We also discuss how to use conditional logic in conjunction with your confirmation messages, enabling you to show different messages to different users depending on the information people have submitted within a form.<\/p>\n<p>Rather watch a video? Check out this quick summary of what a confirmation message is and how customize text confirmation messages for your forms.<\/p>\n<div class=\"vidyard-player-container\" style=\"margin: auto; width: 100%; height: auto; overflow: hidden; display: block;\">\n<div class=\"vidyard-div-sn4LzCCR59MM8j1inarF3H\" style=\"position: relative; padding-bottom: 56.25%; height: 0px; overflow: hidden; max-width: 100%;\" role=\"application\" aria-label=\"media player\"><iframe loading=\"lazy\" class=\"vidyard-iframe-sn4LzCCR59MM8j1inarF3H\" style=\"opacity: 1; background-color: transparent; position: absolute; top: 0px; left: 0px;\" title=\"Video\" src=\"https:\/\/play.vidyard.com\/sn4LzCCR59MM8j1inarF3H?disable_popouts=1&amp;v=4.2.23&amp;type=inline\" width=\"100%\" height=\"100%\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\" aria-label=\"Video\"><\/iframe><\/div>\n<h2>Get Started with Custom Confirmation Messages<\/h2>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-17829\" src=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Thanks-Message-1.png\" alt=\"Thanks-Message\" width=\"962\" height=\"198\" srcset=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Thanks-Message-1.png 962w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Thanks-Message-1-300x62.png 300w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Thanks-Message-1-768x158.png 768w\" sizes=\"(max-width: 962px) 100vw, 962px\" \/>Writing a confirmation message that fits well with your form type, ensures that even after form submission you are still providing a personalized and high-end user experience.<\/p>\n<p>Depending on your industry and form, a confirmation message containing a thank you for completing the form may suffice. However, providing additional follow up information may also be helpful to both you and your users.<\/p>\n<p>Content ideas for an effective and user-friendly confirmation message include\u2026<\/p>\n<ul>\n<li>Sharing a link for a webinar, a downloadable e-book, or a discount code or coupon.<\/li>\n<li>Confirmation of a purchase, an application form, or a new account registration.<\/li>\n<li>Upselling a product or service or promoting a free trial.<\/li>\n<li>Sharing links to important pages on your site or your best-performing blog content.<\/li>\n<li>Asking people to keep in contact and follow your business on social media.<\/li>\n<\/ul>\n<p>Let\u2019s have a look at some confirmation messages for different form types that may be useful to you\u2026<\/p>\n<h3><strong><a href=\"https:\/\/www.gravityforms.com\/form-templates\/ecommerce-form\/\" target=\"_blank\" rel=\"noopener noreferrer\">eCommerce Form<\/a><\/strong><\/h3>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-17830\" src=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/eCommerce-Form-1.png\" alt=\"eCommerce-Form\" width=\"1031\" height=\"540\" srcset=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/eCommerce-Form-1.png 1031w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/eCommerce-Form-1-300x157.png 300w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/eCommerce-Form-1-1024x536.png 1024w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/eCommerce-Form-1-768x402.png 768w\" sizes=\"(max-width: 1031px) 100vw, 1031px\" \/>Always thank your customers for making a purchase from your store and try to give them as much information as possible about when they can expect the product to arrive, or let them know the information is coming soon in an email. Keeping people informed helps to manage expectations, creating happy customers who will return to your store in the future.<\/p>\n<h3><strong><a href=\"https:\/\/www.gravityforms.com\/form-templates\/employment-application-form\/\" target=\"_blank\" rel=\"noopener noreferrer\">Employment Application Form<\/a><\/strong><\/h3>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-17832\" src=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Job-Application-Form-1.png\" alt=\"Job-Application-Form\" width=\"1015\" height=\"282\" srcset=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Job-Application-Form-1.png 1015w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Job-Application-Form-1-300x83.png 300w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Job-Application-Form-1-768x213.png 768w\" sizes=\"(max-width: 1015px) 100vw, 1015px\" \/>If you want to appoint successful candidates for your job roles, you need to impress them as much as they need to impress you. Adding a friendly yet professional confirmation message is an easy way to ensure a smooth start to the recruitment process.<\/p>\n<h3><strong><a href=\"https:\/\/www.gravityforms.com\/form-templates\/request-a-quote\/\" target=\"_blank\" rel=\"noopener noreferrer\">Request a Quote Form<\/a><\/strong><\/h3>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-17833\" src=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Request-a-Quote-1.png\" alt=\"Request-a-Quote\" width=\"967\" height=\"324\" srcset=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Request-a-Quote-1.png 967w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Request-a-Quote-1-300x101.png 300w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Request-a-Quote-1-768x257.png 768w\" sizes=\"(max-width: 967px) 100vw, 967px\" \/>The confirmation message can be used to help push potential customers and leads further down the funnel towards a sale. Promote your best content, send them to pages where they will be further impressed by your business, and if appropriate upsell other products or services that you offer.<\/p>\n<p>So now you have a good idea of how useful a custom confirmation message can be, let\u2019s next look at how to configure the confirmation message for your form.<\/p>\n<h2>How to Configure Custom Confirmation Messages<\/h2>\n<p>Altering the confirmation message for a form is quick and easy &#8211; actually crafting the right message is often the more time-consuming element of this process!<\/p>\n<p>To get started, open the form you want to customize, then within the form builder select the <strong>Settings &gt; Confirmations<\/strong>.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-16028\" src=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Confirmation-Settings.png\" alt=\"Confirmation Settings\" width=\"1317\" height=\"639\" srcset=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Confirmation-Settings.png 1317w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Confirmation-Settings-300x146.png 300w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Confirmation-Settings-1024x497.png 1024w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Confirmation-Settings-768x373.png 768w\" sizes=\"(max-width: 1317px) 100vw, 1317px\" \/><\/p>\n<p>You now have the option of customizing the default confirmation message or adding a new message. If you want to display the same confirmation message to everyone who submits the form, simply edit the <strong>Default Confirmation<\/strong> message.<\/p>\n<p>However, if you are going to use conditional logic to display different messages to your users depending on their form submissions, then you will need to select <strong>Add New<\/strong> and create a new message for each.<\/p>\n<p>Here we have selected <strong>Default Confirmation<\/strong>\u2026<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-16029\" src=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Configure-Default-Confirmation-Message.png\" alt=\"Configure Default Confirmation Message\" width=\"1256\" height=\"838\" srcset=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Configure-Default-Confirmation-Message.png 1256w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Configure-Default-Confirmation-Message-300x200.png 300w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Configure-Default-Confirmation-Message-1024x683.png 1024w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Configure-Default-Confirmation-Message-768x512.png 768w\" sizes=\"(max-width: 1256px) 100vw, 1256px\" \/><\/p>\n<p>Firstly, you will need to select the <strong>Confirmation Type<\/strong>. In this article, we are just discussing <strong>Text <\/strong>&#8211; which is when the confirmation message is displayed as text on a user\u2019s web page after form submission.<\/p>\n<p>However, if you would like to know more about displaying a confirmation message on a different page or URL, check out this article &#8211; <a href=\"https:\/\/www.gravityforms.com\/form-submission-redirect\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to\u2026 Redirect Users to a New Page or URL After Form Submission<\/a>.<\/p>\n<p>You will then need to write your new confirmation message. As well as adding a message, you can also embed images, insert links, and use merge tags to dynamically populate data from field submissions into your message. If you want to use HTML to create the content, you will need to select to disable auto-formatting underneath the text editor.<\/p>\n<p>Once you are happy with your new confirmation message, the select <strong>Save Confirmation <\/strong>button at the bottom of the page. For further information on setting up confirmations, check out the <a href=\"https:\/\/docs.www.gravityforms.com\/configuring-confirmations\/\" target=\"_blank\" rel=\"noopener noreferrer\">Gravity Forms documentation<\/a>.<\/p>\n<h2>Conditional Logic and Confirmations<\/h2>\n<div class=\"vidyard-player-container\" style=\"margin: auto; width: 100%; height: auto; overflow: hidden; display: block;\">\n<div class=\"vidyard-div-6sHkUS2LYUQY9chZoVAVdL\" style=\"position: relative; padding-bottom: 56.25%; height: 0px; overflow: hidden; max-width: 100%;\" role=\"application\" aria-label=\"media player\"><iframe loading=\"lazy\" class=\"vidyard-iframe-6sHkUS2LYUQY9chZoVAVdL\" style=\"opacity: 1; background-color: transparent; position: absolute; top: 0px; left: 0px;\" title=\"Video\" src=\"https:\/\/play.vidyard.com\/6sHkUS2LYUQY9chZoVAVdL?disable_popouts=1&amp;v=4.2.23&amp;type=inline\" width=\"100%\" height=\"100%\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\" aria-label=\"Video\"><\/iframe><\/div>\n<p>&nbsp;<br \/>\nUsing conditional logic alongside Confirmations allows you to display different confirmation messages to different users depending on the information they submitted via the form.<\/p>\n<p>For example, your form may use the dropdown field, asking users to choose between three different services. With conditional logic, you could write three different confirmation messages, each relevant to a specific service &#8211; users will then see the message which reflects the service they selected when completing the form.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-17834\" src=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Dropdown-Field-1.png\" alt=\"Dropdown-Field (1)\" width=\"862\" height=\"269\" srcset=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Dropdown-Field-1.png 862w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Dropdown-Field-1-300x94.png 300w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Dropdown-Field-1-768x240.png 768w\" sizes=\"(max-width: 862px) 100vw, 862px\" \/>To get started, under <strong>Confirmations<\/strong> you need to select <strong>Add New <\/strong>to create a new confirmation. This is because Default Confirmation does not support conditional logic.<\/p>\n<p>It is also important to note that if the conditional logic fails on the additional confirmations, then the default confirmation message will be displayed. Therefore, best practice is to write a generic default message that is relevant to all your users &#8211; this can then be used in the short term as a fallback if there are any issues.<\/p>\n<p>You will now need to name the confirmation so you can easily identify it from the list of confirmation messages. Then select <strong>Confirmation Type<\/strong> and write your message in the text editor.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-16031\" src=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Add-New-Confirmation.png\" alt=\"Add New Confirmation\" width=\"1256\" height=\"1143\" srcset=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Add-New-Confirmation.png 1256w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Add-New-Confirmation-300x273.png 300w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Add-New-Confirmation-1024x932.png 1024w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Add-New-Confirmation-768x699.png 768w\" sizes=\"(max-width: 1256px) 100vw, 1256px\" \/>Lastly, at the bottom of the page, you will need to configure the conditional logic for the confirmation.<\/p>\n<p>The Confirmation conditional logic settings work in the same way as all other <a href=\"https:\/\/www.gravityforms.com\/how-to-use-conditional-logic-to-create-smarter-forms\/\" target=\"_blank\" rel=\"noopener\">conditional logic settings<\/a> across Gravity Forms &#8211; here you can see we have selected this confirmation message to be displayed when a user chooses the Website Maintenance service option from the dropdown options&#8230;<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-17835\" src=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Conditional-Logic-2-1.png\" alt=\"Conditional-Logic-2\" width=\"1315\" height=\"339\" srcset=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Conditional-Logic-2-1.png 1315w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Conditional-Logic-2-1-300x77.png 300w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Conditional-Logic-2-1-1024x264.png 1024w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/10\/Conditional-Logic-2-1-768x198.png 768w\" sizes=\"(max-width: 1315px) 100vw, 1315px\" \/>For information on how to configure conditional logic with Confirmations, <a href=\"https:\/\/docs.www.gravityforms.com\/conditional-logic-confirmations\/\" target=\"_blank\" rel=\"noopener noreferrer\">check out this documentation<\/a>.<\/p>\n<h2>Final Thoughts on How to Configure Custom Confirmations<\/h2>\n<p>Custom confirmations are quick to set up and can go a long way to enhancing the experience your users receive on your site. By writing a tailored message that directly relates to the form and even the fields that a user has submitted, you present yourself as a professional and capable business that has its customers and clients at the forefront of its mind. These small details often go a long way to maintaining a loyal customer base and creating a successful business.<\/p>\n<p>For a list of further recent &#8216;How to&#8230;&#8217; articles, <a href=\"https:\/\/docs.www.gravityforms.com\/how-to-blog-posts\/\" target=\"_blank\" rel=\"noopener noreferrer\">check out this index on our documentation site<\/a>.<\/p>\n<p>Not a Gravity Forms customer but want to try out our product? <a href=\"https:\/\/www.gravityforms.com\/gravity-forms-demo\/\">Sign up for our free demo<\/a> to check out our intuitive form builder, advanced features and functionality, vast array of add-ons, and much much more.<\/p>\n<p><em>Any questions on configuring custom confirmations? If so, please ask away in the comments below&#8230;<\/em><\/p>\n<p>&nbsp;<\/p>\n<div class=\"alert_blue\">\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-15192\" src=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/06\/Gravity-Forms-Newsletter-1.png\" alt=\"Gravity Forms Newsletter\" width=\"80%\" height=\"auto\" srcset=\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/06\/Gravity-Forms-Newsletter-1.png 2858w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/06\/Gravity-Forms-Newsletter-1-300x101.png 300w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/06\/Gravity-Forms-Newsletter-1-1024x345.png 1024w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/06\/Gravity-Forms-Newsletter-1-768x259.png 768w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/06\/Gravity-Forms-Newsletter-1-1536x518.png 1536w, https:\/\/www.gravityforms.com\/wp-content\/uploads\/2020\/06\/Gravity-Forms-Newsletter-1-2048x691.png 2048w\" sizes=\"(max-width: 2858px) 100vw, 2858px\" \/><\/p>\n<p><strong>If you want to keep up-to-date with what&#8217;s happening on the blog sign up for the Gravity Forms newsletter!<\/strong><\/p>\n<script type=\"text\/javascript\">if(!gform){document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0});var gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return 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